ServiceNow inks one other AI partnership, this time with Anthropic

ServiceNow introduced a cope with main AI participant Anthropic only a week after it introduced a partnership with OpenAI.

Enterprise workflow software program firm ServiceNow has entered right into a multi-year cope with AI analysis lab Anthropic on Wednesday. This partnership includes additional embedding of Anthropic’s AI fashions into ServiceNow’s platform for its clients and bringing Anthropic’s AI to its workers.

ServiceNow declined to make clear the period of the partnership or the financial dimension of the deal.

This deal entails making Anthropic’s Claude mannequin household the popular AI fashions throughout ServiceNow’s AI-driven workflow merchandise. Claude is now additionally the default mannequin powering the corporate’s AI agent builder, ServiceNow Construct Agent, which permits builders to create agentic workflows and construct apps.

The deal additionally includes the rollout of Claude to the corporate’s 29,000 ServiceNow workers. Claude Code, Anthropic’s vibe-coding product, can also be out there to the corporate’s engineers.

“ServiceNow with Anthropic is popping intelligence into motion by AI-native workflows for the world’s largest enterprises,” Invoice McDermott, chairman and CEO of ServiceNow, mentioned in an organization press launch. “Collectively, we’re proving that deeply built-in platforms with an open ecosystem are how the longer term is constructed.”

This information comes only a week after the corporate introduced a brand new AI partnership with Anthropic rival OpenAI that concerned giving ServiceNow clients entry to OpenAI’s fashions by the corporate’s merchandise.

ServiceNow president, COO and CPO, Amit Zavery, mentioned the corporate is deliberately pursuing a multi-model technique.

“We don’t view these partnerships as aggressive or mutually unique,” Zavery mentioned over electronic mail. “Enterprise clients need mannequin alternative. They need the best mannequin for the best job — holding governance, safety, and auditability constant on the ServiceNow AI Platform. Every mannequin brings totally different strengths, and our position is to orchestrate them in ways in which ship the very best outcomes for patrons.”

This deal is simply the newest one for Anthropic, which has introduced a lot of sizable enterprise offers in current months. The corporate introduced a cope with world insurance coverage supplier Allianz earlier this 12 months and partnerships with Accenture, IBM, Deloitte, and Snowflake late final 12 months.

Whereas enterprises have struggled to this point to discover a measurable return on AI funding, VCs lately predicted that it will change in 2026 — though that is the third 12 months in a row they’ve predicted that.